All order information including credit card details are transmitted using 128 bit SSL encryption technology. Wowza!
Oscilloscope Laboratories is firmly committed to your right to privacy.
Oscilloscope will not share, rent or sell its mailing list to anyone. Information provided by visitors to our site will strictly remain with Oscilloscope.
Our site uses an order form for customers to request information, products, and services. We collect visitors contact information (phone, address, email, etc.) for the purposes of completing on-line transactions. This information is vital in verifying payment information or to help us contact you in case there is a problem or delay in filling your order.
Occasionally contact information from the order form is used to send you information about our new releases or promotions. Customers may opt-out of receiving future mailings by clicking the “unsubscribe” link within emails received from Oscilloscope. You may also unsubscribe by sending us a message to info [at] oscilloscope [dot] net with UNSUBSCRIBE in the subject line.
For further information or questions regarding this policy please feel free to contact us at: info [at] oscilloscope [dot] net.
RETURNS POLICY & INFORMATION
Returns and exchanges will be accepted for most new, unopened items within 90 days of delivery for a full refund minus original shipping cost. If you received an incorrect or defective item we will pay return shipping costs.
If an item was damaged in transit, please send photos of proof if possible. If approved, a replacement may be sent free of charge.
If you would like to make a return or exchange, please contact us at info [at] oscilloscope [dot] net with your order number and details. We will give you instructions on how to return your item(s).
You can also cancel unshipped items. Please contact Consumer Sales at info [at] oscilloscope [dot] net.
For all products, please return to:
140 Havemeyer Street
Brooklyn, NY 11211
Attn: Yasmina Tawil
For inquires and customer service, please contact: Bruce Farnsworth at 212.219.4029 ext. 25
We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. We will only refund shipping costs if the return is a result of our error.
LOST PACKAGING SLIP
If you do not have your packing slip, please indicate the order number or the e-mail address and name of the person who purchased this order, along with the reason for your return on a separate piece of paper, and send the package to the appropriate address above.